Home / F.A.Q. Custom Design

What is Express Layouts' standard turnaround time for custom design jobs?
Standard turnaround time for most custom design jobs is 2-3 buiness days. Which means you will recieve your first proof in 2-3 business days. Expedited services are available. Allow an additional business day for processing orders made via email or by phone.

How many pictures can I submit with my design
You can upload up to 2 images for most custom designs. Additional images may incur additional fees.


Can I add pictures after the Design Stage has started?
Yes, there is a fee of $35 per picture added after the Design Stage has started.


How many proofs will I receive?
Pricing for custom designs include sending out the Proof three (3) times, allowing two (2) rounds of changes. After the second round of changes, additional changes will be billed at $45 per hour.


Can I add additional information after I get my proof?
All information must be provided before the Design Stage will start. Any information given after the Design Stage has started will incur additional design fees. Information should be proof read prior to submission.


How long does it take to get a proof after I submit changes?
Changes sent through our web site will be delivered by close of business the following business day.  Changes for Logos and "Special Projects" will be delivered in 2-3 business days.Do not send via email we will not get them.


Do you proof read my order submission?
No we do not proof read the information you provide! Please be aware that we are NOT responsible for your information, misspellings, typos, or exclusions of pertinent information.

 

How do I Approve my design proofs?
There are two ways to approve your designs proofs. The first methods is as follows:

  1. Login to our site using your email address and password.
  2. Click on the Order History link.
  3. Find your job in the Order History listing.
  4. Click the Design Manager link.
  5. Click the proof that you with to approve.
  6. Click the approve button that pops up under the proof.
  7. Click agree to the pop up that explains the Approval rules.

The second method is as follows:

  1. Open the Proofing email that was sent to you.
  2. Click the Mobile Proofing link.
  3. Click the Approve Button.
  4. Click agree to the pop up that explains the Approval rules.

We will not move forward with Approval unless you approve the design in this manner. Email or Verbal approvals will be discarded.